I've been ranting about this to anyone in ear shot for about a month now, so I figure I should take this global and post it on the net. Maybe someone will find this post that actually cares. So far my friends and family just give me funny looks and tell me something to the tune of, "too bad" or "that sucks."
In one of my recent posts I discussed feeling powerless. Well, this is another instance of that, but at least this time I've got a work around that makes me feel a bit better.
I'm a bit of a tech enthusiast, and for years I've been a fan of Google. I'm currently typing this on Blogger, which is a Google product. I have multiple Google Home devices in my house, along with Nest products (though I purchased those before Google purchased Nest), and have had multiple Google phones. I use Gmail and many other Google web applications to go along with my multiple Chromebooks.
I've known for years that Google is not the most customer friendly company. Their design is good enough, but it's never great. Their customer service team is friendly, but not always terribly helpful. Most importantly, Google has a habit of killing products with little notice and little recourse for those who like those products. Looking back, I've seen it happen plenty of times. The RSS service was a big one, and I am sure if I did a quick search (using Google of course), I could find plenty more.
This has always been on my periphery, but I've never paid it much mind before because most of those products were things I didn't use or could replace easily.
That changed recently when Google killed Music, a product I've invested a lot in and relied on more than I realized. In 2011 I uploaded all my music to Google's then fairly new service. I was given a lot of free storage as I was an avid Google user at the time and the service was new so they were giving storage away to encourage people to join. For a time I paid for their premium subscription so I could listen to more than just the music I had in my own storage without adds. I stopped that after a year or two, but I kept all my music stored on that service, and purchased almost all my new music through that service for the past nine years.
Earlier this summer I received an email from Google saying that they were killing Music, and that I would have to move over to their new service, YouTube Music. I was annoyed, but I was given a way to port my storage so I figured I'd give it a try at the very least.
First issue I discover: I can no longer listen to my music through my Google Home devices by asking the device to play a specific song or artist. That's no longer supported now that I'm under YouTube Music unless I'm willing to pay for a premium account. This is huge for me as, like I mentioned above, I have a few of these speakers throughout my house and I would regularly walk into a room and just ask Google to play me a song or a band or an album while I went about my business playing with the kid or doing chores. Now, I can listen to a mix or a "channel", but I can't just listen to the album I like or the song I want to hear to get the kid hyped up. Sure, I can find that song on my phone or other device and cast it to the speaker, but that's a much more manual task than just asking for the song to be played.
Second issue I discover: I can no longer listen to my music without ads. I was playing an album on my phone, which I purchased, from Google, and after literally every song I was given an ad. Four songs in and I was so frustrated I shut it off. What is the point in my owning the music if I can't listen to it without ads?
Third issue: While I was listening to the above album on my phone, I also discovered that, since the album is playing from YouTube, I cannot close my phone's screen and continue listening. I have to keep the screen on the entire time to listen to the music. This is a problem if I want to put the phone in my pocket, or just not kill the phone's battery ridiculously fast.
But, hey, I can solve all of this by signing up for a YouTube Music premium subscription! It's only $9.99 a month, and then I can listen to my own music that I already paid for in all the ways that I've been used to getting for free because I already paid for the music.
Livid does not begin to describe how I felt when I learned this.
At some point I learned an economic principal that basically said that a company cannot easily change a service from being a free service to a charge service without facing serious backlash. I hope Google faces serious backlash for this. I can't be the only person that's completely blown away by the lack of foresight about how this would piss off a ton of customers. I honestly feel like the company doesn't care about me or users like me at all. I recognize that there are more users who prefer to listen to lots of different music and not really own any of it, otherwise services like Pandora or Spotify wouldn't be as big as they are, but I can't rectify Google killing a service that people willing invested time and money into only to replace it with an inferior one that can only reach the same level of access if those people are willing to pay Google more money.
Long story short, I've completely stopped relying on Google for my music. I've taken everything I owned and backed it up a few different places, including locally on my phone. I found and paid for a good music playing app to listen to my music on my phone (because android phones don't come with a music player built in any longer due to Google's Music app, which comes built in but is now defunct). I've also moved a lot of other things away from Google because I no longer consider any of their products a safe place to store my data. All of my photos are backed up in multiple places now because I'm concerned at some point my Photos data will just vanish or get pushed behind a pay wall. I'm looking for a new place to move my blog because Google might just kill Blogger. I'm trying out new web browsers because Chrome might one day cost me money to use even though it's free for years.
What do you think? I get why Google would want to monetize, but it feels really crappy to be a customer on the other end of that, and because of the way Google made me feel, I don't really want to invest in their products any longer. Am I the only person that feels this way?